- Introduction
At Wessex Grove (“we”, “our” or “us”), we recognise and respect the importance of protecting your privacy.
This Privacy Policy describes how we collect and process your personal data when you provide consent to a venue (such as The Barbican) to share your contact details with us for email marketing purposes.
- Who we are
We are the data controller in relation to the personal data that we collect, use or hold about you and we are responsible for protecting it in line with data protection laws. If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at [email protected].
- How and when we collect your personal data
We collect personal data about you from a variety of sources, including:
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- from you directly such as, when you communicate with us;
- from information we generate about you during our relationship with you such as, when we email you, we receive aggregated data about how many people opened our emails; and
- from other third party sources such as the venue you purchase a ticket from may share your contact details with us for email marketing purposes providing you provide consent to the venue to do so.
- What personal data we collect
We collect the following personal data about you, from you directly:
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- personal details and contact information e.g. name and email address;
- any other information you provide to us directly when you communicate with us;
We generate the following personal data about you during our relationship with you:
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- information about your interaction with the emails we sent such as whether you have opened it, when it was delivered and whether you click on a link contained in our email; and
- information collected via technologies such as cookies – our cookies policy can be found here https://wessexgrove.com/cookie-policy-uk/
We receive personal data from other third party sources, such as:
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- the venue you purchase a ticket from (such as The Barbican) may share your contact details with us for email marketing purposes providing you provide consent to the venue to do so.
- How we use your personal data and the legal basis on which we use it
Purpose |
Activity |
Legal basis |
To add you to our marking list and inform you about our business, events or other news that may be of interest to you, we use: · personal details and contact information; · other personal information that you provide to us; and · other personal data that a third party may provide to us. |
We use your personal data to better understand your preferences and to personalise the messages we send to you. This includes sending you information by email about our business, as well as news or events that may be of interest to you. |
This is on the basis of your opt in consent and you may opt out at any time as you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. |
To operate and improve our business, we use and retain: · personal and contact details; · other personal information that you provide to us; · information that we generate about you during our relationship with you; and · other personal data that a third party may provide to us. |
We use your personal data as part of running and improving our business, including communicating with you, analytics, feedback and testing.
We also use your personal data where it is necessary to verify your identity and to satisfy legal or regulatory requirements.
Personal data is also used to exercise and protect our legal rights. For example, to detect, prevent and respond to: (a) fraudulent activity and claims (b) intellectual property infringement claims; (c) violations of law or our terms and policies; and (d) to prevent or detect breaches against other laws. |
It is in our legitimate interest to operate and improve our business in an efficient, safe and lawful way and protect it from fraudulent or other unlawful activity. In some cases, we are under a legal obligation (whether by a regulatory authority or a court order) to conduct certain checks and disclose personal data. |
- How and when we share your personal data
We may share your personal data with third parties under the following circumstances:
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- We share your personal data with our service providers and business partners. The third parties in question belong to the following categories:
- Professional service providers, such as our emailing system and information management system or other third parties who help us run our business.
- We share your personal data with our service providers and business partners. The third parties in question belong to the following categories:
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- Governmental bodies and regulators to comply with our legal obligations.
Further details about the exact third parties we engage can be provided on request.
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- Group companies
We work closely with companies which are part of our Group. We may share your personal data with such companies for the purposes of security, optimisation of our products and services, as well as internal reporting.
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- As required by law
We may share your personal data with law enforcement agencies, courts, other government authorities or other third parties where we believe it is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
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- In the context of a transaction
We may share your personal data with potential partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your personal data to use it in a manner that is consistent with this Privacy Policy.
- How we secure and store your personal data
We implement physical, technical and organisational security measures designed to safeguard your personal data that we process. These measures are aimed at providing the ongoing integrity and confidentiality of your personal data. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information.
We retain your personal data in line with the following: our retention policy; as required by law; to investigate or defend against potential legal claims; and to help prevent fraudulent activity, such as individuals trying to open multiple accounts. We only retain information for as long as it is required.
- International Data Transfers
In some cases, your personal data will be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for personal data as the UK.
We have put in place appropriate safeguards (such as regulator approved standard contractual clauses, self-certification mechanism and adequacy decisions) to provide adequate protection of your personal data in accordance with applicable legal requirements. For more information on these safeguards or to obtain a copy of such safeguards, please contact us at: [email protected]
- Your Rights
You may, in certain circumstances, have rights in relation to the personal data we hold about you. These may include the rights to access, correct, delete, restrict or object to our use of, or the processing of your personal data. You also may request to receive a portable copy in a usable electronic format of your personal data. Where you have provided your consent to any use of your personal data, you can withdraw this consent at any time.
We encourage you to contact us to update or correct your information if it changes or if the personal data we hold about you is inaccurate.
Please note that we may require additional information from you in order to honour your requests. There may be situations in which we will not be able to comply with your request due to our legitimate interests or regulatory obligations to governmental bodies.
If you would like to discuss or exercise any rights you may have, please contact us at: [email protected] . If you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the UK data protection regulator, the Information Commissioner’s Office, https://ico.org.uk/.
- Changes to this Privacy Policy
We may modify or update this Privacy Policy from time to time. If we make any revisions that materially change the ways in which we process your personal data, we will notify you of these changes before applying them.
Dated: September 2024